EVV - Florida Tellus Requirements

Electronic Visit Verification Requirements

1. Register for Tellus Claims Training here: https://4tellus.com/ahca-ba-training-resources/
2. Create an ADMIN user account in Tellus with the following email address so we can assist with support issues: [e-mail]
3. Ensure all staff have performed a refresh on the AccuPoint desktop site
   • Navigate to the Calendar and click CTRL+SHIFT+R to refresh
4. Ensure all staff have performed a refresh on the AccuPoint mobile site
   • Clear the browser cache, cookies and browsing history
5. Make sure all Tellus eligible clients have the following information filled out correctly in AccuPoint:
   • Medicaid Number
   • First Name, Last Name
   • Referring Physician NPI
   • Address
6. Please confirm your full 9-digit NPI Zip Code in the Tellus Claim portal -> Providers section
   • Please enter a ticket at [e-mail] with your 9 digit zip code
     [Subject Line EVV Requirements]
7. Please provide us with an email address for us to send visit error notifications. Add to the 'Email Contact' tab.
   • Please enter a ticket at [e-mail] with the email that you would like to use for error notifications